Experience Design and Improvement Specialist

Experience Design and Improvement Specialist

Vacancy Number: DB_EX/HO/969/25
Deadline: April 2, 2025
Location: Head Office, Addis Ababa
Experience: 6+ Years
Employment Type: Full-Time

Job Summary

The Experience Design and Improvement Specialist is responsible for enhancing customer experience across various touchpoints. This includes conducting customer research, designing intuitive interfaces, analyzing user behavior, and implementing strategies to improve satisfaction and engagement.

 Required Qualifications & Experience

Education:

• Bachelor’s Degree in Business Administration, Marketing, IT, Management, or related fields.

• Master’s Degree in Business Administration or related fields is an added advantage.

Experience:

• Minimum 6 years of relevant experience.

Technical Competencies:
 Experience in customer-centric design & user experience (UX) principles.
Strong skills in data analytics & customer feedback analysis.
Ability to drive innovation & explore emerging UX trends.
 Experience in project management & continuous UX improvement.
 Ability to advocate for user experience in achieving business goals.

 Behavioral Competencies:

✔ Strong communication & collaboration skills.
✔ Creativity & innovation in UX strategies.
✔ Attention to detail & quality focus.
✔ Customer relationship management (internal & external).
✔ Risk awareness & compliance with regulations.
✔ Self-motivation & drive for continuous improvement.

 How to Apply?

Interested applicants should apply online via the link below:

Apply Here: Dashen Bank Careers

For inquiries, contact:
011-5-18-03-54 / 011-5-18-03-55 / 011-5-18-09-18

Only shortlisted candidates will be contacted.