Customer Service Officer 

Customer Service Officer 

Job Description

We are looking for a dedicated and customer-focused professional to join our banking team! This role involves serving customers, processing transactions, and promoting bank products and services. You will also be responsible for opening and maintaining customer accounts while ensuring high levels of customer satisfaction.

Key Responsibilities:

• Cash Handling: Process deposits, withdrawals, and payments accurately.

• Customer Service: Assist customers with banking inquiries and resolve issues.

• Sales & Marketing: Promote and sell banking products and services.

• Account Management: Open and maintain customer accounts.

• Customer Relationship Management (CRM): Build and maintain strong customer relationships.

Qualifications & Skills Required:

• Education: BA degree in Banking & Finance, Accounting, Economics, Management, or related fields.

• Experience: Minimum 1-year relevant banking experience.

• Key Skills:

  • Strong customer relationship management (CRM) skills.

  • Effective communication and interpersonal skills.

  • Ability to work in a fast-paced environment and handle transactions with accuracy.

How to Apply

Interested applicants who meet the qualifications can send their application letter, updated CV, and credentials (in PDF format) by clearly stating the position applied for through michujobs.et.

Apply Now and Take Your Banking Career to the Next Level!