Dashen Bank Vacancy June 2025 - Customer Service Manager

Job Opportunity at Dashen Bank S.C –

Customer Service Manager I (IFB – Jimma Alif Outlet)

Location: Alif Branch / Jimma Alif Outlet
Position: Customer Service Manager I – IFB
Vacancy Code: DB_EX/JD/013/25
Deadline: June 20, 2025

 Job Summary

Dashen Bank is seeking a Customer Service Manager I to support the Branch Manager by overseeing customer service operations at the IFB – Alif Branch in Jimma. The role involves leading a team of Customer Service Officers and ensuring top-tier service delivery to support the bank’s growth strategy.

Qualifications

• Education: Bachelor's degree in Accounting, Management, Economics, Business Administration, or a related field.

• Experience: Minimum of 6 years of banking experience, preferably in a customer service or supervisory role.

 Technical Skills

• Solid understanding of financial products and services

• Strong knowledge of modern banking practices

• Familiar with banking policies, compliance, and operational procedures

• Ability to handle client inquiries and provide effective solutions

• Project management capability

Behavioral Competencies

• Excellent leadership and team-building abilities

• Strong communication and presentation skills

• High business acumen and strategic thinking

• Strong problem-solving, negotiation, and conflict resolution skills

• Proven customer relationship management skills

• Risk awareness and compliance mindset

• Effective stakeholder management

 Place of Work

IFB – Alif Branch / Jimma Alif Outlet

 How to Apply

Apply online using the link below:
Apply Here

 Contact for Support

• Phone: 047-211-18-54

Stay Connected with Dashen Bank

• Career Site

• Telegram

• LinkedIn

• Facebook

Dashen Bank S.C is an equal opportunity employer. Qualified candidates are encouraged to apply before the deadline.