Visionfund Micro Finance Institution SC Vacancy - Intermediate Customer Service Officer

Job Opportunity: Intermediate Customer Service Officer – VisionFund Micro-Finance Institution S.C.

Location: CN & West Regional Operation – Branches in Addis Ababa
Employment Type: Permanent | Position Type: Full-Time
Opening Date: June 12, 2025 | Closing Date: June 19, 2025
Salary: Based on company pay scale
Reports To: Branch Manager

About VisionFund Micro-Finance Institution S.C.

VisionFund Micro-Finance Institution S.C. (VF MFI) is a financial institution established under Proclamation No. 40/96 to offer financial services to economically active poor communities in both urban and rural Ethiopia. Currently operating in five regional states, VisionFund is committed to empowering underserved populations through access to financial services.

We are currently seeking a motivated and qualified Intermediate Customer Service Officer to join our CN & West Regional branches located in Addis Ababa.

Key Responsibilities

Client Outreach & Marketing

• Support market research and field surveys to identify demand for services.

• Conduct marketing campaigns to promote loan and savings products.

• Introduce prospective clients to VisionFund’s financial products and services.

• Assist in organizing and conducting client focus group discussions (FGDs).

• Contribute to the preparation of annual branch budgets and business plans.

Loan & Savings Administration

• Accept loan applications and carry out detailed credit appraisals.

• Inspect and assess collateral properties for credit evaluation.

• Prepare and submit loan applications to the Branch Credit Committee.

• Schedule and facilitate loan disbursements and repayment collections.

• Transfer daily collected cash to the branch teller for processing.

• Review client performance for repeat loan eligibility.

• Participate actively as a member of the Branch Loan Committee.

Portfolio Monitoring & Reporting

• Maintain high-quality loan portfolios with close monitoring of repayments.

• Identify and follow up on clients in arrears, ensuring timely intervention.

• Analyze delinquent loans and maintain accurate documentation.

• Support colleagues in managing loan delinquencies before and after disbursement.

• Act as backup for credit officers during absences or leave.

• Submit regular reports and performance metrics to the Branch Manager.

Qualifications & Skills

Educational Background

• Minimum TVET/College Diploma in one of the following fields:

  • Economics, Business Management, Marketing, Rural Development, Public Administration, Agricultural Economics, Cooperative Management, or related areas.

Experience

• At least 2 years of relevant experience in credit, finance, or customer service within a microfinance or financial institution.

Technical & Personal Competencies

• Strong oral and written communication skills

• Excellent analytical and problem-solving abilities

• High level of responsibility, initiative, and integrity

• Commitment to VisionFund’s core values and mission

• Solid understanding of economic and financial principles

• Ability to work both independently and collaboratively in a team

Key Competencies

• Customer Relationship Management

• Credit Analysis

• Loan Processing

• Portfolio Management

• Communication and Negotiation

Benefits

• Competitive salary aligned with the institution’s pay scale

• Transport allowance

• Opportunities for professional development

How to Apply

Interested applicants who meet the above requirements are invited to submit their application letter, curriculum vitae (CV), and non-returnable copies of relevant credentials to:

Email: VFE_Vacancy@wvi.org
 Or submit in person at: CN & West Regional Operation Office (Piassa – Sabura Babur & Furi)

Note:

• Only shortlisted candidates will be contacted for the next phase of the recruitment process.

• Female candidates are strongly encouraged to apply.