Wegagen Bank Job Vacancy 2025 – IT Service Desk Analyst-I

Wegagen Bank Job Vacancy 2025 – IT Service Desk Analyst-I

Hiring Organization: Wegagen Bank S.C.
Position Title: IT Service Desk Analyst-I
Location: Jimma District Office
Employment Type: Full-Time
Application Deadline: June 7, 2025
Salary & Benefits: Attractive compensation with competitive benefits

About Wegagen Bank

Wegagen Bank S.C. is a prominent private commercial bank in Ethiopia, offering a broad range of innovative financial services across the country. The Bank operates over 400 service outlets and is committed to enhancing customer satisfaction through digital transformation and operational excellence.

Position Summary – IT Service Desk Analyst-I

Wegagen Bank is looking for a service-driven and technically skilled professional to join its Jimma District Office as an IT Service Desk Analyst-I. This role plays a vital part in ensuring smooth IT operations, minimizing service disruptions, and maintaining high-quality technical support across the bank's network.

Key Responsibilities

• Act as the first line of contact for IT-related service requests and technical issues

• Diagnose and resolve hardware, software, and network problems quickly and efficiently

• Log support requests and maintain detailed incident reports

• Escalate unresolved issues to specialized technical teams

• Support IT service management improvements and standard operating procedures

• Provide timely updates to users on the status and resolution of their issues

Required Qualifications and Experience

• Education: Bachelor’s Degree in one of the following or related fields:

  • Computer Science

  • Computer Engineering

  • Information Systems

  • Information Science

  • Software Engineering

• Experience: Minimum of 3 years relevant experience in IT support or service desk roles

Why Join Wegagen Bank?

• Work in a dynamic financial environment with a focus on technology and innovation

• Join a bank with a growing national presence and strong digital goals

• Benefit from competitive salary and benefits

• Grow your career through professional development opportunities

How to Apply

Qualified applicants are encouraged to submit their applications through the official recruitment portal:

Apply