Customer Relationship Manager (CRM-IFB) – Head Office

Industry: Banking & Financial Services
Location: Head Office
Application Deadline: April 6, 2025

Job Summary

Gadaa Bank S.C. is hiring a Customer Relationship Manager (CRM-IFB) to manage client relationships, drive customer satisfaction, and support the bank’s Islamic Financial Services (IFB) operations.

Qualifications & Experience

Education

• BA Degree in Accounting, Management, Business Administration, Economics, or a related field.

Experience

• 6 years of relevant banking experience, preferably in Islamic Banking (IFB).

Key Responsibilities

• Develop and maintain strong customer relationships to enhance retention and satisfaction.

• Identify and address customer needs while ensuring compliance with IFB principles.

• Work closely with the IFB department to offer tailored banking solutions.

• Analyze financial data and provide recommendations for customer account management.

• Ensure compliance with bank policies, regulatory guidelines, and Sharia principles.

How to Apply

Interested applicants should apply online via Gadaa Bank’s website before the deadline.

Application Requirements

Applicants must attach scanned copies of the following documents:

• Application letter

• Updated CV

• Grade 8 certificate

• Complete set of credential documents & work experience proofs

Submission Guidelines

• Documents must be in PDF or DOCX format.

• Each file should be under 2.5 MB.

• Submit only once duplicate applications will not be considered.

Note:

• Only shortlisted candidates will be contacted for interviews/exams.

• The bank reserves the right to cancel or modify the recruitment process.

• For more details, visit Gadaa Bank’s official Telegram channel.

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