Intermediate Customer Service Officer

Intermediate Customer Service Officer

VisionFund Micro-Finance Institution S.C.
Location: Branch Offices around Addis Ababa / Central East Regional Operation
Opening Date: April 5, 2025
Closing Date: April 9, 2025

About the Organization

VisionFund Micro-Finance Institution S.C. is a leading microfinance provider in Ethiopia, established to offer financial services to productive low-income individuals in both urban and rural areas. With operations in five regional states, VisionFund is committed to empowering communities through access to inclusive financial services.

Position Overview

VisionFund is seeking qualified candidates for the role of Intermediate Customer Service Officer. This role focuses on customer engagement, loan processing, and portfolio quality management.

Key Responsibilities

Promotion & Marketing

• Conduct market research and surveys

• Attract new loan clients and conduct active marketing campaigns

• Orient prospective clients about VisionFund products

• Assist in annual business planning and budget preparation

• Facilitate focus group discussions (FGDs) with clients

Loan & Savings Management

• Process loan applications and conduct credit appraisals

• Inspect collateral and present applications to the branch credit committee

• Schedule loan disbursement and collect repayments

• Handover collected cash daily to teller/cashier

• Recommend repeat loans based on client performance

• Submit regular performance and statistical reports

• Serve on loan committees

Portfolio Quality Management

• Monitor loan repayment and ensure zero tolerance to arrears

• Negotiate and follow up with clients in arrears

• Conduct site visits and build strong client relationships

• Support colleagues during delinquency situations

Other Duties

• Serve as alternate for absent Customer Service Officers

• Perform other related tasks as assigned

About You

Qualifications & Experience

• College Diploma or BA Degree in Rural Development, Accounting, Management, Business Administration, Marketing, Economics, Agriculture, or related fields

• Minimum of 2 years' experience in microfinance institutions or similar organizations

Skills & Attributes

• Strong interpersonal and communication skills

• Initiative and perseverance with a results-driven approach

• Sound judgment and integrity

• Ability to manage clients and resolve problems effectively

• Proficiency in economic and financial principles

Required Skills

• Market Research

• Creative Thinking

Desired Skills

• Brand Management

• Active Listening

How to Apply

Interested and qualified applicants should submit:

• A cover letter

• An updated CV

• Non-returnable copies of credentials

• Names and contact details of up to 3 references

In person to VisionFund branch offices at:
Lideta, Kirkos, Main Branch, Kolfe, Lafto, Kality, & Shola
Or to the Central Area Office located around Gerji Mebrat, Addis Ababa.

Female candidates are highly encouraged to apply.