Relationship Officer-SantimPay

Job Title: Relationship Officer – Tech Industry
Location: Addis Ababa, Ethiopia
Company: SantimPay

Department:
Client Success / Business Development / Account Management

Reports to:
Client Relationship Manager / Head of Customer Success / Business Development Lead

Job Summary:
SantimPay is looking for a Relationship Officer to manage and strengthen connections with clients, partners, and users in the tech industry. You will act as the link between our technological solutions and client needs—ensuring satisfaction, facilitating product adoption, and identifying growth opportunities. This role requires a strong understanding of technology, excellent communication skills, and a customer-focused mindset.

Key Responsibilities:

• Build and maintain trusted relationships with clients to ensure satisfaction and retention

• Understand clients’ business goals and align our tech solutions accordingly

• Serve as a liaison between clients and technical teams to communicate needs and feedback

• Assist with onboarding and product implementation for new clients

• Monitor client engagement and analyze usage to recommend improvements

• Resolve client issues with support from internal teams

• Collaborate with product, sales, and support teams for a seamless client experience

• Conduct regular check-ins or workshops to educate clients on new features and best practices

• Track account performance and prepare reports

• Identify upselling and cross-selling opportunities based on usage and client needs

About You

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field

• 1–3 years of experience in customer success, client relations, or technical account management

• Basic understanding of SaaS, APIs, cloud services, or enterprise software

• Strong communication, interpersonal, and problem-solving skills

• Ability to explain technical terms to non-technical users

• Experience using CRM tools like Salesforce, HubSpot, or Zendesk

• Detail-oriented with a strong focus on customer satisfaction

Preferred Attributes:

• Experience in B2B tech (e.g., software, fintech, healthtech, edtech)

• Familiarity with project management tools (e.g., Jira, Trello, Asana)

• Ability to thrive in a fast-paced, agile environment

Required Skills:

• Business Development

• Customer Relationship Management (CRM)

• Account Management

How to Apply:
Send your CV and application letter to hr@santimpay.com by May 23, 2025.